Withdraw Funds From CasperSpins Within Current Limits
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A CasperSpins withdrawal starts from €150 and is subject to a £2,000 daily limit. You can withdraw your real-money winnings once identity verification is complete, with requests typically processed within 36 hours.
Withdrawals to Mastercard are not supported. Check the payment methods shown for your account before submitting a request, as available options may vary.
Your withdrawal status appears with the transaction history in the Cashier. If documents are still under review, complete your identity check before expecting the withdrawal to move forward.
Request a Withdrawal From CasperSpins
The amount must meet the €150 minimum and remain within the £2,000 daily withdrawal limit. Processing is suspended if identity verification is incomplete or documents are still under review.
Confirm that the selected destination can receive withdrawals before submitting the request. Mastercard cannot receive withdrawn funds, even where it is available for deposits.
- Open the section where payments are managed in your account.
- Confirm that the amount meets the minimum and current daily limit.
- Select an available withdrawal method shown for your account.
- Submit the withdrawal request after reviewing the details.
- Track the request through your transaction history.
Current Withdrawal Limits and Processing Times
The stated minimum withdrawal is €150, while the daily withdrawal limit is £2,000. Requests are typically processed within 36 hours, subject to completed identity verification.
Cryptocurrency withdrawals may take 24 to 48 hours where an eligible method is available to the account. These periods are typical rather than guaranteed, so use the displayed status to follow an individual request.
| Rule | Current Figure | What It Means |
|---|---|---|
| Minimum withdrawal | €150 | A lower request does not meet the stated minimum. |
| Daily withdrawal limit | £2,000 | Requests are subject to the current daily total. |
| Typical processing time | Within 36 hours | Identity verification must be complete. |
| Cryptocurrency processing | 24 to 48 hours | This applies only when the method is available to the account. |
Review the current limits and available methods in your account before confirming the amount.
Choose an Available Withdrawal Method
Mastercard may be accepted for deposits, but it is not available for withdrawals. A request sent to Mastercard will therefore be declined.
Visa or an available cryptocurrency wallet may provide an alternative. Cryptocurrency availability can differ between UK accounts, while PayPal is not offered as a payment method.
- Use only a withdrawal method displayed for your account.
- Do not assume that a deposit method can also receive funds.
- Confirm the destination details before submitting the request.
- Choose an available alternative if Mastercard was selected.
Before submitting the request, check available withdrawal methods for your account.
Track Your Withdrawal Status
Transaction history shows whether a request is pending, approved, rejected, failed or cancelled. The displayed status may not update immediately, so allow for the usual processing period before treating an unchanged request as delayed.
- Pending means the request is waiting or being processed. Confirm that identity verification is complete.
- Approved means the request has passed the approval stage. Continue to monitor it until processing is complete.
- Rejected means a condition was not met. Check the selected method and verification status.
- Failed means the request was not processed. Review its details before submitting a corrected request.
- Cancelled means the original request has ended. Establish why before creating another one.
How Identity Verification Affects Withdrawals
Identity verification is required before a withdrawal can be processed. Funds remain suspended from withdrawal while documents are under review.
Document review typically takes between 24 and 72 hours, but that period is not a guarantee of approval. The account status will show whether more information is needed.
- Provide a valid government-issued photo ID.
- Use proof of address dated within the last three months.
- Check whether any requested document is still outstanding.
Resolve Delayed or Declined Withdrawals
A delayed request and a declined request usually require different corrections. First compare the submission date with the typical 36-hour period, then check identity verification, the selected method and the £2,000 daily limit.
When Verification Holds the Request
A withdrawal remains suspended while identity verification is incomplete or documents are under review. Check the account before assuming that the payment method has failed.
- Review the current verification status.
- Submit any outstanding documents.
- Confirm the date of the withdrawal request.
- Check whether its status has changed.
When the Payment Method Is Declined
A request to Mastercard will be declined because that card cannot receive withdrawals. Select a Visa card or an available cryptocurrency wallet shown for your account instead.
- Confirm which method was selected.
- Inspect the available alternatives in your account.
- Submit a corrected request using an eligible destination.
If the issue remains after these checks, contact the support team with the transaction reference.
Contact Support About a Withdrawal
Use live chat if a verified request remains unresolved after the typical 36-hour processing period. Complete the status, method and daily-limit checks first so the team can focus on the individual transaction.
Describe what happened and provide enough information to locate the request. Do not include passwords or other account security details.
- Your transaction reference.
- The email linked to your account.
- The request date and withdrawal amount.
- A screenshot of the displayed status or error.
Response times may vary. Follow the instructions provided for the specific request rather than submitting duplicate withdrawals while the issue is being reviewed.
FAQ – Withdrawal Questions and Account Checks
What Is the Minimum Withdrawal?
The stated minimum withdrawal is €150. Check the current amount shown in your account before submitting a request.
What Is the Daily Withdrawal Limit?
The daily withdrawal limit is £2,000. The amount available for a particular request remains subject to the current account status and displayed limit.
How Long Does a Withdrawal Take?
Withdrawals are typically processed within 36 hours. An incomplete identity check can extend that time.
How Long Do Cryptocurrency Withdrawals Take?
Cryptocurrency withdrawals are typically processed within 24 to 48 hours where that method is available. Check the options shown for your account before submitting the request.
Can I Withdraw to Mastercard?
No. Mastercard may be used for deposits, but it is not available for withdrawals.
Why Is My Withdrawal Still Pending?
A pending request may still be processing or waiting for identity verification. Check both the transaction status and your verification status.
Can I Cancel a Withdrawal Request?
Cancelled is a supported withdrawal status, but the exact cancellation control may depend on the current request. Check its status in your transaction history or contact customer support.
Are Withdrawal Fees Charged?
Review the withdrawal details shown before confirming your request. Check any applicable charge there before submission.