CasperSpins Verification for Documents and Withdrawals

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Identity verification at CasperSpins is required before a withdrawal can be processed. Withdrawals remain suspended while your documents are under review.

You will need a valid government-issued photo ID, such as a passport or driving licence. You must also provide proof of address, such as a utility bill or bank statement dated within the last three months.

Document review typically takes between 24 and 72 hours. You can check your verification status in your account while the review is in progress.

When CasperSpins Requires Identity Verification

The identity check must be complete before withdrawal processing can begin. If you have already submitted a withdrawal, it remains suspended while your documents are being reviewed.

• Verification is required before a withdrawal can be processed.
• Document review places a pending withdrawal on hold.
• Approval removes the verification hold, subject to the remaining withdrawal conditions.

Once the identity check is approved, you can request a withdrawal and review the applicable limits and processing stages.

Documents Needed for Your Identity Check

Account verification requires proof of identity and proof of address. Each document serves a different purpose and must meet its own validity requirement.

Photo ID Must Be Valid

Provide a valid government-issued photo ID. A passport or driving licence can be used, but an expired document will not be accepted.

Proof of Address Must Be Recent

Proof of address must be dated within the last three months. A recent utility bill or bank statement can meet this requirement.

Both documents must be clear and legible. A readable document may still be rejected if its details do not match the information in your account.

How to Submit Verification Documents

Submit the requested photo ID and proof of address through the part of your account used for verification. Before uploading either document, make sure the complete image is visible and the details match your account information.

Exact buttons and accepted file types may depend on the options shown in your account.

1. Sign in to your account.
2. Open the part used for identity verification.
3. Upload the requested photo ID and proof of address.
4. Check that every edge and all details are visible.
5. Return to your account to monitor the review status.

What Each Verification Status Means

Document review normally takes between 24 and 72 hours. The status shown in your account indicates whether to wait, proceed or correct a document.

• Under review means your documents are still being checked.
• Approved means the identity check is complete, subject to any other account requirements.
• Rejected means you should inspect the stated reason and submit a corrected document where requested.

Why Verification Documents Get Rejected

A blurry image or cropped document can prevent the required details from being checked. Rejection can also result from mismatched account information or an expired photo ID.

Fix Image Quality Problems

The entire document must be clear, legible and visible. Capture a new image if the original is blurry or excludes any document edge.

• Replace a blurry image with a sharply focused copy.
• Resubmit a cropped image with every edge visible.

Correct Details and Document Validity

Compare the document details with the information held in your account. If the photo ID has expired, replace it with a valid government-issued document.

• Correct any mismatch before submitting a replacement.
• Check the expiry date on your photo ID.

Verification Review Times and Delays

Document review typically takes between 24 and 72 hours. Withdrawals remain suspended during this period, so check your verification status before asking about a delay.

If the status remains unchanged after 72 hours, prepare the details needed to identify the review:

• The email linked to your account.
• The type of document submitted.
• A screenshot of the displayed message.
• The rejection reason, if one is shown.

If the status has not changed after 72 hours, contact the support team with your account email, document type and a screenshot.

What Happens to Pending Withdrawals

A pending withdrawal is suspended while identity documents are under review. Incomplete verification is a recognised reason for a withdrawal delay.

If your withdrawal is on hold, check the verification status first. Once the identity check is approved, the verification hold is removed, but all other withdrawal conditions still apply.

Submitting repeated withdrawal requests will not complete the document review. Wait for the current verification decision and correct any document issue shown in your account.

FAQ – Account Verification Questions

When Is Identity Verification Required?

Identity verification is required before a withdrawal can be processed. Complete the check when your account requests the relevant documents.

How Long Does Verification Take?

Document review typically takes between 24 and 72 hours. Check the current status in your account during that period.

What Counts as Proof of Address?

A utility bill or bank statement may be used as proof of address. It must be dated within the last three months.

Can I Withdraw During Document Review?

Withdrawals remain suspended while your documents are under review. Processing can continue after the identity check is approved, subject to the applicable withdrawal conditions.

Can I Resubmit a Rejected Document?

Correct the stated reason for rejection before resubmitting. Use a clear, uncropped and valid document with details that match your account.

Why Must My Account Details Match?

A document may be rejected when its details do not match your account information. Compare the information before submitting a replacement.

What If Review Exceeds 72 Hours?

Check the verification status in your account, then contact customer support with your account email, document type and a screenshot of the displayed message.